About a month ago, my trusty L.L. Bean hiking boots finally gave out as the rubber sole completely disconnected from the shoe. These boots had admittedly been through a lot; several countries and many a hiking trail later, it's more surprising that they lasted a decade than that they broke. I loved these hiking boots, so I got on L.L. Bean's website and online chatted with a customer service representative who was friendly, helpful, and sent me links to the correct forms I needed to print. I sent the boots back free of charge, fully intending to simply have them repaired. However, L.L. Bean has a policy that if you ever return anything you bought from them that has broken, they will replace it free of charge--amazing. My shoes were so old that I didn't even know the name of the style I had, and I didn't see anything like the online, so I opted for a new pair of Keen hiking boots in case they weren't able to repair the old ones. A few weeks later, there was a brand new pair of hiking boots in my mailbox...along with a $20 check because the Keens cost $20 less than my original pair! So, they actually paid me to buy new shoes! I don't buy from L.L. Bean often (partly because their products are so long-lasting), but you can bet that this happy customer will be purchasing merchandise from this company again.
2 comments:
AMAZING!
I too want to buy from them. If only they'd take bailout money, then I'd really like them.
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